AI phone agent for retail & e-commerce
Answers the order status question, files the return, and routes anything urgent to a human.
Your orders, callbacks and customers — in your own words, in your dashboard.
14-day free trial · No card needed · Keep your existing number
What the agent handles
- Takes phone orders from the product list with sizes and options
- Answers "is it in stock?" and "how much?" from your catalog
- Logs order-status and return requests with the reference number
- Takes wholesale and bulk enquiries as a message for sales
- Gives opening hours, location and delivery policy from your documents
What it captures on every call
Beyond name and number, the agent asks for the details your sector needs:
- delivery or collection
- order reference
Sends to your e-commerce / pos
Every record is delivered as signed JSON to the endpoint you set — through Zapier, Make, n8n or your own code. No native two-way sync yet.
- Shopify
- WooCommerce
- Square
Safety rules built in
- Take phone orders from the product list below, confirming each item, its options and quantity before finalizing.
- Answer stock and price questions from the list only. If a product is not listed, say it's unavailable. Never invent a price.
- For order-status questions use lookup_order with the caller's phone number or reference and read the status back. For returns, take the reference and the caller's phone number as a message and say a team member will follow up.
- Never promise a refund amount or a delivery date you have not been given.