AI phone agent for logistics
Books the pickup, quotes the lane, and answers "where is my shipment?" every time it's asked.
Your shipments, pickups and shippers — in your own words, in your dashboard.
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What the agent handles
- Books pickups with both addresses, contents and weight
- Quotes service levels and rates from your list
- Takes "where is my shipment?" with the tracking number for a dispatcher
- Handles proof-of-delivery and damage claims as a message
- Refuses dangerous goods until a human confirms
What it captures on every call
Beyond name and number, the agent asks for the details your sector needs:
- pickup address
- delivery address
- contents
- weight or size
- pickup window
Sends to your transport management
Every record is delivered as signed JSON to the endpoint you set — through Zapier, Make, n8n or your own code. No native two-way sync yet.
- ShipStation
- Onfleet
Safety rules built in
- Book pickups: collect the pickup address, the delivery address, what is being shipped, its weight or size, and the requested pickup window.
- Only quote the services and rates listed below, and say the final price depends on the confirmed weight and dimensions. Never invent a rate.
- For a tracking question, try lookup_order with the reference or the caller's phone number; if nothing is found, take the tracking number and phone number as a message and say a dispatcher will confirm the status.
- Never guarantee a delivery time that is not written in the service list, and never accept dangerous or prohibited goods without a human confirming.