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These terms govern your use of OrderVoice, operated by Aarnika Innovations Corporation. By creating an account or using the service you agree to them. If you are accepting on behalf of a business, you represent that you are authorised to bind that business, and "you" means the business.

OrderVoice provides a dashboard and an AI phone agent for businesses across twelve sectors — restaurants, clinics, salons, real estate, retail & e-commerce, home services, hotels, logistics, events & ticketing, travel & tours, standalone, personal assistant. The real-time voice layer runs on a third-party managed platform; we provide the catalog, request and booking processing, text-message confirmations where enabled, downstream routing, analytics and dashboard around it.

New accounts start with a 14-day free trial with no payment method required. At the end of the trial you choose a plan; until you do, the agent stops answering but your setup and data are kept for 30 days, after which the account may be deleted.

You are responsible for your account credentials, for the accuracy of your catalog, hours and settings, for the people you invite to your business and the roles you give them, and for all activity under your account. Tell us promptly if you believe your account has been compromised. Two-factor sign-in is available and recommended.

Do not use the service to break the law, to place or record calls or send text messages without any consent the law requires, to send unsolicited calls or messages, to attempt to access another business's data, or to disrupt the service. You must comply with the telephony, recording, consumer-protection and data-protection rules that apply to your callers and your sector. Sector safety rules in the agent (for example, that it never gives medical advice) do not replace your own professional obligations.

You own the data you enter and the records the agent captures for you. You grant us the rights needed to host, process and display it to run the service. We handle it as described in our Privacy Policy, you control how long call data is kept, and you can export or delete it from Settings. A data-processing agreement is available on request.

Paid plans include a monthly or annual platform fee plus usage — call minutes are metered because the underlying voice platform bills per minute. A minute is talk time rounded up to the next whole minute per billing period. Overage beyond included minutes is charged at your plan's per-minute rate. Prices shown on our website are our standard plans in your market's currency; volume pricing is agreed in writing. Subscriptions renew automatically until cancelled from Billing; fees are non-refundable except where the law requires otherwise.

Enterprise plans include a written service-level agreement covering availability, support response times and credits; its terms take precedence over this section for those customers. Other plans are provided on a best-effort basis; current status is published at /status.

The service depends on vendors such as Vapi, Twilio, Supabase, Stripe, speech and language-model providers, and any point-of-sale, booking or back-office system you connect. Their availability and terms are outside our control, and an outage on their side may affect the service.

The service is provided "as is". AI transcription and request capture can make mistakes; records the agent is unsure about are flagged for your review, and you are responsible for checking them before acting on them. The agent is not a substitute for professional, medical, legal or financial advice. We do not warrant that the service will be uninterrupted or error-free.

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the three months before the claim arose, and we are not liable for indirect, incidental or consequential damages, including lost revenue from missed or mis-captured calls.

You can stop using the service and delete your account at any time. We may suspend or terminate accounts that violate these terms or that go unpaid, with notice where practical; a suspended account keeps its data and can be reinstated. On termination you can export your data before it is deleted.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. If a dispute arises, contact us first and we will try to resolve it informally within 30 days. Failing that, the courts of the State of Delaware, United States have exclusive jurisdiction, except that consumers and businesses in jurisdictions whose law grants them the right to bring claims locally keep that right.

We may update these terms. We will update the date at the top of this page and notify account holders by email of material changes. Continued use after an update means you accept the revised terms.

Questions about these terms? Reach us at legal@aarnikainnovations.com.